College of the Desert’s internet service and colleague portal were restored Thursday following a computer network disruption, with an investigation underway, that blocked student and staff access to various online services.
It was unclear what caused the July 4 outage, but the college’s Information Technology staff worked with an outside firm to help repair the disruption and called law enforcement to investigate the outage.
“As we were working with our IT, as well as a third party, it was necessary to bring in law enforcement,” Robles told CNS. “It’s typical for situations like this, for our computer network outage.”
College officials said they will prioritize the restoration of services most used by students as part of the college’s tiered service recovery plan. With that, internet service on all of COD’s campuses was restored and the Colleague UI Portal went back online on Thursday.
“Even students who do online courses still like to come to the library and utilize the internet so they can study,” COD spokesperson Nicholas Robles told City News Service.
The Colleague UI Portal allows access for staff to help students register for or drop classes, process transcripts and access student records, but Robles told CNS they’re still working to restore access for students’ portals. COD’s final summer session begins July 25, so students were advised to contact the college to register for their classes.
The college set up www.CODNews.org so students can access alternative resources and student services that have not been restored yet. Students can access their course information, counseling services and ask questions through the temporary website.
Robles said classes were not cancelled or impacted and students will not be dropped due to non-payment of fees during the outage.
Faculty, students and staff will receive regular updates through COD’s text alert system as information becomes available, officials said.