Newly released research from iProov, world leaders in secure biometric authentication technology, highlights that many banks are falling short in delivering digital convenience to their customers.
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20210203005528/en/
iProov Research: U.S. Banks Missing Out on Online Growth Opportunities (Graphic: Business Wire)
Online Banking in the U.S.: How 20 of America’s Top Banks Are Balancing Security and User Experience For Digital Account Access focuses on the range and usability of online services offered to existing customers. Researchers looked at 39 data points, including how easy it was for a customer to move money, request a new debit card or change personal details online. The first part of the research, which looked at the onboarding process for opening accounts with each of the 20 banks, was released in October.
The key findings of the new research include:
- Banks are missing out on