Viewers looking to stream the Super Bowl took a blindside hit Sunday.
As the Kansas City Chiefs kicked off against the Tampa Bay Buccaneers Sunday in Tampa, ViacomCBS’ streaming app, CBS All Access, experienced technical issues and outages for customers. According to website DownDetector.com, reports of problems with CBS All Access spiked around 6:30 p.m. ET, just as the game began, then began to taper off within the next 10 minutes. DownDetector recorded 25,100 complaints at 6:27 p.m.
Roku users and desktop users were among those experiencing difficulties. As the volume of viewers increased dramatically around kick off, many viewers found themselves unable to join the stream. Users who were already watching CBS’ live stream experienced no service interruptions. The technical issue was resolved once the game was underway.
A CBS spokesperson declined to comment.
Disgruntled viewers took to Twitter to express their displeasure with the service:
Thanks CBS all